FAQs
Landlords:
What is Let Go?
Let Go is a short term rental management agency based in Perth, Western Australia. We provide professional management services to landlords seeking to maximise their rental yield and create a passive income.
Where is Let Go located?
Our office is located in Stirling, a north-west suburb of Perth.
Are Let Go management fees tax deductible?
Absolutely! This can serve to reduce your tax liability come tax time.
When and how will I get paid?
We arrange an EFT payment to your nominated bank account at the end of each month, along with a transparent statement and any required associated documentation – your accountant will love you for it!
Who pays for outgoings and utilities?
As the property owner, you would simply set up and arrange payments for utilities such as rates, gas, water, electricity and internet usage.
Does Let Go provide linen?
Yep! Let Go will provide all linen & bedding and even professionally wash & launder & replace all linen as required at no further cost to you.
Do I need to pay to have the property cleaned?
No, the guest actually pays for our professional cleaning of the property - a massive perk for you.
Can I rent out my own property intermittently throughout the year?
Yes! We allow our clients or their friends/family to book their “Owner Stays” for up to four (4) weeks per year in as many as two (2) stays without any management fee, we simply deduct the cleaning fee in the relevant month’s statement.
Does Let Go offer services for a house share or room only basis?
Let Go will manage an entire property only.
What is included in your standard services?
We provide a comprehensive management service so that you can sit back, relax and Let Go!
What if I don’t have furniture?
Let Go offers turnkey furniture installs usually completed within just 3-4 weeks. Alternatively, we can provide guidance and recommendations via digital mood boards for suitable retailers to purchase furniture from which match and suit the style, location and vibe of the property to suit your target demographic.
What do I have to provide in my home to host?
We’ll provide an itemised onboarding checklist complete with inventory requirements & suggestions along with guidance on furniture, styling and decorating selection to suit the property and we’ll take care of all the all consumables from body wash to glad wrap so your guests can enjoy your property and a five star experience.
Do you provide breakfast to guests?
Whilst we provide tea and coffee facilities to our guests, we don’t supply a cooked breakfast however we can provide breakfast and welcome boxes for an additional fee to selected guests. BnB is an umbrella term often used to describe short term accommodation and doesn’t necessarily include breakfast.
Do you take professional photos of my listing?
Of course, all of our listings have professional photography and so will yours, they are critical to attracting the best guests, nightly rates & occupancy.
How does the process work? What do I need to do?
Book an appointment for a free appraisal or chat to get your property furnished, styled and cleaned ready for your first booking!
Can I use Let Go only for just cleaning, linen or key exchange services?
Unfortunately no, Let Go offers a full comprehensive management service only.
How do you screen the guests?
We require that all of our bookings have a confirmed phone number, email address, payment information and agree to comply by our house rules. We also insist on a government-issued ID (eg. driver’s licence/passport) and you can optionally require recommendations/reviews from other hosts, pre-booking questionnaires, security deposits + more all at your own discretion.
What if something goes wrong?
Whilst problems are extremely rare on review based platforms, we provide a comprehensive guest handbook both on our online listings and inside the property, detailing the house rules, emergency details & troubleshooting and we are contactable all hours to resolve any issues. Airbnb also offers a $3m USD AirCover insurance policy covering damages, liability & more which is included with each Airbnb booking. We also recommend taking out a separate short stay landlord insurance policy and we’ll happily refer you to our experienced insurance broker who can tailor your quote depending on coverage and risk appetite. You may also require a security deposit from guests for extra peace of mind.
Do I have to remove all of my personal belongings? How much stuff can I leave?
We understand sometimes an owner may wish to store or lock up some personal belongings at the property which is fine, assuming they can be contained to a small area such as a storage room, shed or cupboard and we would state the area as an exclusion of the property in our advertising.
Is my property maintained whilst I travel?
Always! Your property is thoroughly professionally cleaned after each check out, during a stay (at a guest’s request) and a comprehensive detailed written and photographed inspection can be arranged as required (upon request).
How long does it take to get my property published and live?
Once the onboarding checklist is returned, from cleaning to photography to live onboarding is typically within a week to be ready to start earning that passive income!
Can I monitor bookings and performance as we go?
Definitely, you’ll receive a 24/7 accessible owner portal login which will give you important performance insights like bookings, calendar, reviews, statements & analytics in real time.
Who creates the listings?
The Let Go team use their years of residential property management experience in copy-writing real estate ads to market and show off your property’s best features!
How do you ensure we get bookings?
We are regularly optimising, comparing, researching and ensuring that you’re getting the highest nightly rate and occupancy rate possible all whilst selecting only the most ideal guests.
What will my nightly rate be?
Whilst you can instruct us on a minimum rate, we use advanced software and take in to account the appearance, age, features, seasonality, location, desirability and an array of other factors, combined with demand in addition to our intuitive dynamic pricing software to regularly optimise your nightly rate year around.
What is the occupancy rate?
This will of course depend on your nightly rate and it’s important to remember that a higher occupancy rate does not necessarily mean the best ROI (return on investment) as a higher nightly rate can offset your vacancy periods. In saying that, our average occupancy across all of our properties is typically over 75-80%.
Where do you advertise my property?
We can list your property through our direct booking engine, Airbnb, Booking.com, VRBO (formerly Stayz/HomeAway/Expedia) + more.
Should I declare this income for tax purposes?
Yes, you will need to declare your income with the ATO and we issue you monthly and annual tax compliant statements to make the reporting side a breeze.
How do I pay your management fees?
This simply gets deducted from rental income at the end of each month and is documented on the monthly statement and EOFY income/expenditure statement.
What are my insurance options?
These can change and vary from time to time so please contact us to consider your options and we can put you in touch with our short term accommodation insurance broker specialist. We would recommend taking our short stay landlord insurance cover for peace of mind. See “What if something goes wrong” above.
Are there any limitations, risks or legal issues I should be aware of?
Some local government councils may require that you receive their permission to lease short stay accommodation and we can also assist you with this by submitting our professional comprehensive management plan, title and property plans to the relevant council. It is also prudent to seek permission from your strata company/body corporate (if applicable).
What star rating is your online profile?
We pride ourselves on our five star rating and have earned our ‘Superhost’ status badge by surpassing some strict criteria which we are extremely proud and grateful for. We strive to go above and beyond to make sure our guests have a wonderful, memorable stay and to make them feel right at home!
Guests:
What star rating is your accommodation?
We pride ourselves on our five star rating and have earned our ‘Superhost’ status badge which we are extremely grateful and proud of. We go above and beyond to make sure our guests have a wonderful, memorable stay and to make them feel right at home!
What is included in the property?
All properties come fully furnished and equipped which means you will have a kitchen stocked with all your cooking utensils you will need to cook up a storm, WiFi, comfortable commercial grade bed linen, towels and usually a fully equipped laundry in case you need to a wash clothes during your stay. All designed to make your stay perfect and memorable!
It’s my first time to Perth...
Welcome! Each of our properties has a comprehensive guest handbook detailing local and city transport options, sights to see, nearby shopping centres, cafes, restaurants and other points of interest. If you have any other questions, just ask!
How many people does your property sleep?
Each of our properties is different and host varied sleeping arrangements. You’re best to check out our listings to find the right property for your stay!
I was thinking of having a party and/or event...
Unfortunately our listings prohibit any hosting of parties and/or events, this is to respect the neighbours and comply with local laws and regulations. We also request quiet time after 10:00pm.
I love it here! Can I extend my stay?
We’ll make every effort to accommodate your extra booking requests at the property and if it is already booked, then we’d be happy to offer you a stay at one of our other listings or recommend a nearby property.
I have a maintenance item to report!
Sure, it happens and thanks for letting us know! We’ll make arrangements to have the problem repaired or item replaced promptly.
Is car parking available?
There is private allocated parking located at almost all of the properties we manage. Prior to and especially once your reservation has been accepted, you will be provided with detailed check-in instructions which will show you where and what parking is available for the property.
What if I break something?
We would most appreciate if you could report it to us promptly so that we can resolve it amicably. We will make a judgement on the case depending on what it is and the owner’s instruction and will attempt to come to a mutual agreement and alternatively we may lodge a claim for reimbursement through the booking platform.
Do your properties have internet?
Yes, all of our properties come with WiFi internet. Each of our properties comes with a detailed guest handbook which will provide you with the username and login details as well as on the online listing itself.
How do I make a reservation?
Reservations can be made here.
Is a deposit required?
This will depend on the owner’s requirements but of course this will be fully refunded assuming the property is left in good order.
What is the cancellation policy?
The policy will displayed on the relevant platform or listing that you intend on booking as it varies from owner and platform.
How do I check-in?
Our listings are all fitted with secure digital key pads or coded lockboxes and the check in instructions will be revealed upon your successfully confirmed booking or within 24 hours of your arrival.
What is the check-in/out time?
This varies however is typically either 2:00pm or 3:00pm for check in and 10:00am for check out.
Are pets welcome?
Some of our properties are pet friendly but please check the individual listing(s) for clarification.